VoIP Optimisations

How to stop VoIP issues from ruining your sales engagement strategy.

18:55 08 August 2017

Using VoIP for your business communications offers tremendous benefits. In order for you to avoid any disruptions, it is important that you continue to research and identify issues that can keep your VoIP integrations from working in the future. Below are some tips:

 

·       Invest on top quality equipment – Even with the fastest connection in the world, if you’re using poorly-configured or cheap equipment, you’ll bound to experience costly issues in the future. Keep in mind that when you place a VoIP call, the call’s packets pass through access points, routers and switches. It is important that your IT network team tests and evaluates the hardware at each of these bottlenecks periodically.

 

·       Prioritise VoIP – Your call traffic needs to be prioritised above all types of Internet traffic on your network.

 

·       Don’t use WiFi for mission-critical calls unless your routers are configured to have 100per cent coverage in your office.

 

·       Configure with care – Everything in your office can work nicely and the VoIP experience may still suffer if it is not set up correctly. When configuring your VoIP integration, make sure you put the time, money and energy into making it work.