We’d love to hear from you. Whether you have a question about our services, need technical support, or want to share feedback, our team is ready to help.
Common Questions
How do I access my Supanet webmail?
Visit webmail.supanet.com and sign in with your full @supanet.com email address and password. If you’ve forgotten your password, use the reset link on the login page or contact our support team.
I’m having trouble with my broadband connection
First, try restarting your router by turning it off for 30 seconds and then back on. If the problem persists, check our help centre for troubleshooting guides, or call our technical support line for immediate assistance.
How do I cancel or change my account?
To make changes to your account, including cancellations, please contact our support team by email or phone. We aim to process all account changes within 2 working days. Please have your account number ready when you get in touch.
I want to make a complaint
We take all complaints seriously and aim to resolve them as quickly as possible. Please email us at support@supanet.com with details of your complaint and your account information.
If you feel your complaint has not been satisfactorily resolved, you can escalate it to the Ombudsman Services.
Quick Links
Office Hours: Our support team is available Monday to Friday, 9:00 AM – 5:30 PM GMT. Emails received outside of these hours will be responded to on the next working day.
