VOIP Customer Experience

Provide your customers with a great experience with VoIP based communications.

15:14 20 June 2017

Providing exceptional customer service is one way to succeed in any type of business as it improves customer satisfaction. Satisfied customers are more likely to do more business with you and they may even recommend your products or your services to their friends and loved ones.

 

VoIP technology can be a valuable tool in providing exceptional customer service. Its many features ensure that your customers are able to reach your agents easily and conveniently. Below are the benefits of VoIP:

 

·       Delivers a personalised service – VoIP offers a music option for call waiting so customers on hold do not feel bored, stressed or more anxious. If you distract them while they are waiting, they are more likely to be in a good mood when they reach one of your agents.

 

·       IVR function – Customers who are waiting for their turn can use the time to provide the information your agent may need to help them out through an IVR function. It is the same system being used by bank and airlines that interact with callers by voice or by inputs through telephone keypad.

 

·       Call forwarding – Provide your customers with a quick response by allowing them to reach you even if you’re not in the office. VoIP has a function that allows you to forward your customers’ call to your own number or another team member.