United Utilities Design Water Leak App

United Utilities app has been designed to detect water leaks.

15:04 09 January 2019

United Utilities has recently launched a new version of its app that enables users to report a leak. The app, which was developed in partnership with Manchester-based mobile technology company Apadmi, also allows customers to submit meter readings and make payments. To date, the company has received 97,000 payments amounting to £4.2million through the app.

 

 

Denise Maskew, Customer Digital Manager for United Utilities, said: “Our innovative ‘Report a Leak’ function allows users to take a picture of a leak with their device, and using Google Maps integration, the exact location can be pin-pointed by our team,”

 

 

“We’re thrilled with the uptake of our app so far – which has contributed to increasing our digital customer base by 146,000. We hope this helps to further build those key engagements with our customers.”

 

 

Nick Black, Chief Commercial Officer for Apadmi, said: “Since launch, the United Utilities app has added a whole new dimension to their offering – but this is just the start,”

 

 

“We’ve developed a clear technology roadmap in accordance with their business goals and already identified a series of key features for growth that will help take the app to the next level, providing services not currently offered by other water providers.”