Swindon Plans for Customer Services via Technology

Swindon residents can soon contact the council 24/7 to report potholes, order new recycling boxes or complete transaction using internet devices.

20:16 18 June 2018

Swindon borough council is discussing proposals on how to change the way residents contact customer services at the council. A seven-week consultation has started this week and will run until the 30th of July.

 

The council wants Swindon residents to be able to report problems, such as potholes or order new recycling boxes, using their mobile phones, computer, or tablet wherever they may be. However, it stressed that those who are not comfortable using digital technology will still be able to get through to the customer contact centre.

 

Keith Williams, Swindon Borough Council’s cabinet member for corporate and customer services, said: “I would strongly encourage as many residents as possible to read through the draft strategy, visit our website and share their thoughts on the customer access consultation.

 

"Resident input is absolutely key as we are committed to building a resident-focused strategy that lets them contact us in the way that suits them.

 

He added: “Resident feedback will be really helpful in building a strategy that benefits residents and helps us on our journey to make Swindon a great place to live and work.”