Mobile Technology Improves Customer Service

Ficep deploys latest mobile technology as part of its real-time management system to improve its customer service.

07:51 01 February 2020

Ficep, a supplier of structural steel and plate fabrication equipment, has recently added the latest mobile technology to its real-time management system to improve its customer service. The cloud-based mobile resource management system, which is supplied by Leeds-based BigChange, will see Ficep field services engineers equipped with tablets that synchronise in real-time with central systems as part of a completely paperless system.

 

Richard Clark. UK service manager, Ficep UK, said: “Our steel fabricating machinery plays a key part in preparing steel for construction and keeping the equipment in optimum working condition with minimal downtime is crucial,”

 

“We have been improving our engineering support services and the introduction of BigChange has initiated a complete transformation.”

 

“Previously, it could take two or three weeks to get a quote out to a customer; now we achieve that within 24 hours. It’s the same for invoices – with electronic sign-offs from customers onsite we can invoice almost immediately. As a result there has been a much better and quicker conversion rate of quote to order and queries on invoices have virtually disappeared,” Mr Clark explains.