How VoIP Can Help Your Small Business

VoIP is an innovative communication tool that uses Internet connection to make and receive calls from different parts of the globe.

17:16 17 November 2017

It is the technology behind Skype, Facetime, and other similar online services.

 

While the benefits of VoIP to individual users are very clear, many businesses are not quite sure if this tool will help their organisation in any way. Well, VoIP can help you improve efficiency and productivity in the workplace. Aside from allowing you to make and place national and international calls for free (as long as the recipient of the call also has VoIP and internet connection), it also offers several useful features. These include the following:

 

·       Records and stores communication data more efficiently – With VoIP, it is easier to track back conversations than ever before. Thus, knowing who said what is no longer a problem.

 

·       Call forwarding – With VoIP system, a cloud phone number can easily be assigned to another staff member if an employee is absent from work. This helps businesses ensure that they will not miss important calls.

 

·       Find me/follow me call routing – This is especially useful for businesses with mobile workers. With this feature, a key staff member will not miss any important call even if he or she is outside of the office.