Falkirk Council To Increase Online Services

Falkirk Council reveals plans to increase online services and reduce the number of buildings it has for customers to visit.

22:38 12 June 2019

Falkirk Council is aiming to manage all its services online to improve customer satisfaction while reducing overhead cost. It has revealed its plans to modernise its website and reduce the number of buildings it has for customers to visit.

 

 

 

Director of corporate and housing services Stuart Ritchie said: “This has been driven by customer and service user demand to do things differently. People’s lifestyles have changed and they want to access services even when buildings aren’t open.”

 

 

 

However, some councillors have raised concerns.

 

 

 

Malcolm Nicol said: “It always amazes me the number of people who don’t have the ability to access services because they don’t have access even to a smartphone.”

 

 

 

Councillor Gary Bouse said: “The most important thing is that it’s got to be user friendly. It’s very important that it doesn’t just work for our best tech bods, but also for somebody that actually has to use it!”