Falkirk Council Launches End to End Digital Telecare Service

Falkirk Council becomes the first in Scotland to launch a fully digitally enabled end-to-end telecare service.

20:34 11 May 2021

Falkirk Council has recently launched its end-to-end digital telecare service and has become the first local authority in Scotland to do so. The project was launched alongside Falkirk Health and Social Care Partnership. 

 

Under the scheme, the local council will provide personal and home alarm systems to around 4,000 vulnerable people with the aim to help them live independently at home. The alarms are designed to send alerts to a control centre when the users require medical assistance. 

 

The service was awarded the Gold Level 1 Digital Telecare Implementation Award by the Digital Telecare for Scottish Local Government Programme. 

 

Pauline Waddell, Team Manager for Mobile Emergency Care Service (MERCS), commented: “Becoming the first Council in Scotland to not only go live with an end-to-end digital telecare offering but also achieve recognition for it, is testament to the hard work undertaken to safeguard the critical service by all those involved in the project.

 

“It is only through their innovative thinking, collaborative working and quick decision making that the digital transformation of this service has got to this stage.”

 

Martyn Wallace, Chief Digital Officer for the Digital Office for Scottish Local Government and the Senior Responsible Officer of Digital Telecare in Scotland, said: “Receiving the award is a significant achievement and robustly demonstrates the overall functionality and effectiveness of Falkirk Council and Falkirk Health and Social Care Partnership’s digital telecare solution.

 

“This enables them to confidently progress further on their journey and continue to share their learnings with other telecare service providers as leaders in the field.”