West Sussex Robotic Automation and AI

West Sussex considers the use of robotic automation and artificial intelligence.

21:52 15 April 2019

West Sussex council and business technology experts Capita has confirmed that they are in the process of investigating “the use of new technology solutions” to “make service delivery more effective and efficient.”

 

A council spokesman said: “We are in the early stages of investigating what is possible and what other organisations are doing in an increasingly digital world.

 

“Our emerging IT strategy was used as source to identify some of these technologies and to highlight those that might be of greatest benefit in the future. “Consequently, the council is keeping track of a wide range of innovative technology that can be used to simplify and speed up customer transactions.

 

“Other organisations have used software robots to perform high volume, time consuming, manual data entry work or used artificial intelligence to predict what customers want to apply for or to tell them how to get to the right service or right place for assistance quicker.

 

“This will help us improve efficiency and make sure we target our resources more effectively.”