VoIP Features

Key features of VoIP phone system basics that you need to know.

16:13 14 July 2017

VoIP is an exciting technology particularly for businesses that require cost-effective solutions to their internal and external communication requirements. Each system can be customised to include specific features and capabilities that your business requires.

 

Aside from placing and receiving calls, VoIP systems, which make use of data networks, can offer you the following features:

 

·       Caller ID

 

·       Directory services – Some unified systems are able to automatically create contact records when you call new people so you don’t have to manually save their number.

 

·       Intelligent routing, distribution and forwarding – One of the most exciting features of VoIP is that it allows you and your staff to work anywhere in the world. Many VoIP systems can forward your calls to your mobile device, which means you will not miss important calls even when you’re traveling.

 

·       Portable numbers – You can use your current phone number when you shift from traditional phone systems to VoIP.

 

·       Smart voicemail and document integration – VoIP voicemail are quite advanced. For example, software like Google Voice can automatically transcribe your voicemails to text that you can read in an email or SMS message. These call systems also associate contact information with individual conversations allowing you to easily send document attachments or IP faxes without having to remember the email address or phone number of the recipient.