New Digital Contact Platform Introduced by Scotland Police

Police Scotland introduces new digital contact platforms for 999 and 101 services.

08:25 19 January 2022

Police Scotland has confirmed its move to strengthen its critical 999 and 101 services with the introduction of a new digital contact platform. 

 

The new technology is designed to make contact with the police more accessible, relevant and responsive to the public needs. It will replace the analogue telephone system that is currently being used to bring greater resilience to essential services. 

 

Assistant Chief Constable John Hawkins said: "This significant investment in new technology for our service will further protect and strengthen our emergency 999 and non-emergency 101 services for the public.

 

"We have taken action to support our 999 and 101 services and they performed well over the festive period against a backdrop of high demand and significant absence.

 

"Our committed officers and staff continue to provide a good service and prioritise our 999 emergency calls which are answered in under 10 seconds on average.

 

"The new digital system will provide greater resilience for these critical services and enable us to develop further ways the public can engage, making it easy, convenient and safe to contact the police.

 

"Proposals to introduce additional contact methods will be subject to consultation and engagement with our communities and I would emphasise that face-to-face and telephone contact through 999 and 101 will always be available.

 

"We know that being visible and making personal contact is important to our communities.

 

"Please continue to phone 999 for emergencies, or use 101 or Contact Us on the Police Scotland website for non-emergency enquiries."