Leeds Digital Event to Focus on Customer Experience

Leeds' upcoming digital event will focus on how digital technology can be used by local businesses to improve their customer services.

15:07 26 September 2018

The next free Leeds digital event will focus on customer experience and help businesses enhance customer satisfaction using available digital technology. It will tackle topics related to app development, e-communications and virtual and augmented reality. 

 

The team of keynote speakers will be led by James Brown, an online craft beer entrepreneur whose company has grown to become one of the world's most popular craft beer clubs. 

 

The event, which is scheduled to take place on 8 October, will also feature other speakers, including the Google Digital Garage team and Ben Stoney of award-winning Leeds retail and shopper marketing agency. 

 

Muz Mumtaz who heads the Digital Enterprise programme, said: “It’s vital that businesses in the Leeds city region embrace digital technology in order to compete and succeed and customer service is one area where significant improvements can be made, often for a relatively small investment.

 

“Our Go Digital Live events have proven to be extremely popular and hundreds of businesses have been able to develop their knowledge and digital skills in fields such as e-commerce, online marketing, e-communications, cybersecurity and SEO.”

 

He added: “Next month’s event will be a real eye opener, with insightful sessions from leading tech and digital experts on a wide range of subjects.

 

“We’re looking forward to telling businesses more about how they can grow by developing their digital capability.

 

“Places are going fast, however, so we’re urging people to sign up now to avoid missing out.”