Is Outdated Tech Hindering Leeds Businesses?

Nine out of ten Leeds-based businesses say outdated technology hinders their ability to keep up with new challenges, survey reveals.

18:50 22 April 2021

A recent study carried out by global payments platform Adyen reveals that nine out of ten businesses in Leeds believe that outdated technology is hindering their ability to keep up with new challenges. 

 

The Leeds City Report: Power in Community reveals that despite this challenge, many businesses in the city have found ways to grow during the pandemic. The survey was participated by more than 100 business owners, senior business leaders and industry experts, the majority of which have invested in an e-commerce store and have seen their sales or revenue increased through e-commerce last year. 

 

A spokesman said: "The research provides a deep-dive into some of the key challenges Leeds-based businesses are currently facing, as well as actionable advice to overcome them.

 

"A widespread shift towards online selling has helped keep businesses afloat amid the COVID-19 pandemic. The tough conditions have placed a renewed importance on digital solutions for businesses across the region. To support income during periods of local and national restrictions, many have adopted new solutions for sales, delivery, and customer experience to help them survive."

 

"The report also found that community was a powerful success-driver in Leeds, with a genuine spirit of pulling together manifesting itself in the city’s many communities and networks."

 

Colin Neil, SVP Business Development (UK) at Adyen, said: “We’re excited to share the first of our City Reports. By speaking to customers, partners, and local experts, we hope to shine a light on key challenges and growth areas in some of the UK’s most exciting cities.

 

"Leeds is an important Northern tech hub with a high concentration of technology solution providers, making it a great place to operate if digitisation is high on your list. It’s also, as the report reveals, home to a powerful business community which works together to drive everyone forwards.”