I have an Extended Car Warranty in the UK - How do I Claim?

Learn how to claim your extended car warranty in the UK. Our guide simplifies the process, ensuring you get the coverage you deserve.

10:19 30 May 2024

If your car’s manufacturer warranty has expired, having a valid extended vehicle warranty can save the day. However, the problems may arise when the time comes to make a claim due to several issues, especially if you are not familiar with all the insured items in your package.

To make things easier for you, we’ve crafted this all-around guide on extended car warranty claims in the UK and making sure that the repairs you need to make are included in your plan. 

Steps For Making A Warranty Claim

Before you even make a claim, you’ll first need to ensure that you are handling an issue or repair as contracted. In other words, you shouldn’t drive your car in case of a major problem, or at least drive it directly to one of the repair shops approved by the warranty provider.

You’ll need to bring your warranty policy along, as well as other necessary documents, and follow these steps for making a claim:

Step 1 — Check Your Eligibility

You’ll first need to make sure that your vehicle still meets the eligibility criteria proposed by the policy. That includes the insured period (12 to 36 months) and your car's current mileage.

Make sure to compare the mileage of your vehicle with the estimated mileage at the start of the warranty deal. If your car is still eligible for an extended vehicle warranty, you can move on by looking at repair shops.

Step 2 — Check The List Of Approved Repair Shops

The next step in claiming your warranty is to check the list of the approved repair shops and garages. If you take your car to a mechanic who is not authorised to work on the car by the policy, the warranty provider will leave you out of the coverage.

From this point on, your repairer will give a call to the extended vehicle warranty provider. All that is required from you is to bring your warranty number and policy along.

Step 3 — Contact The Warranty Administration

This can be done by you personally or by your mechanic with all the necessary documents provided. You should first reach out to warranty administration to verify if the warranty covers potential repairs related to your car’s problems.

Step 4 — Provide Additional Documentation If Required

In certain situations, you’ll have to send over some additional documentation to the warranty provider. The worst thing you could deal with at this point is a delay if the provider decides to send their experts to inspect your car and evaluate the damage and potential repairs. 

In such cases, you will also need to provide additional documentation about the vehicle, policy, and ownership. 

Step 5 — Get a Claim

That’s it — once the repairs have been approved by the service provider, you can move on by getting a repair claim. You will need to sign the claim and your mechanic will be authorised to carry out the repairs from that point.

The only reason why you might be delayed in getting a claim is if you’ve driven your car damaged and it caused further issues for which the warranty company isn’t liable. Another reason for delays would be if the provider has ordered an additional inspection of the vehicle.

How To Proceed After The Repairs?

Once your mechanic deals with the issue at hand, you will still be required to send over some documents to the warranty authority. You’ll have to send them a VAT-registered invoice and make sure that the specified amount aligns with the one issued by the warranty claim.

Plus, you need to provide the repair shop address and details, as well as the mileage of the car upon inspection and after repairs have been made. All of these details are considered for future inspections or claims if the time comes before the extended car warranty expires. 

Making A Claim At Best4 Warranty

As a provider of the best warranty deals in the UK, Best4 looks out for its drivers and warranty holders during availability hours. So, you can contact them from 9 AM to 5 PM on workdays and get a claim within the same day.

All you need to do is contact their customer service team and provide them with necessary information such as your policy number, vehicle mileage, and problem details. They will then direct you to one of the nearby garages approved by Best4 so you can have your vehicle inspected by the experts.

How Do I Know What’s Covered By The Claim?

You can check the covered items yourself by taking a look at your policy and warranty plan, or by contacting your extended car warranty provider’s support team. Depending on your warranty package, these are some of the covered components:

• Mechanical system
• Electrical system
• Air conditioning
• Infotainment
• Sat nav
• Battery cover (for electric vehicles)
• Diagnostics
• Brakes
• Suspension 
• Wear & tear (if it’s covered by your particular plan)
• Valves and filters

As you can see, the extensive vehicle warranty plans in the UK cover everything from mechanical breakdowns to electrical system faults and even mechanical labour. All you need to do is reach out to Best4 and pick one of the selected repair shops with your warranty policy at hand.

That’s it — you can leave the rest to repair professionals, and your extended car warranty provider will give you a claim that covers the expenses cited from your extended car warranty plan!