How VoIP Is Making Businesses Communicate Better

14:15 20 January 2020

Ever since its conception in the 90’s, the VoIP market has reached amazing heights, with analysts predicting that it will only grow stronger in the years to come. According to Wisdom Plexus, the projected Global Market share for VoIP by 2024 is estimated at $93.2 billion which is not surprising given that internet access is expanding around the world and the demand for mobile VoIP is increasing as well. Since VoIP allows you to place calls locally, regionally as well as internationally using the internet, companies are utilizing this technology to cut back on expenses, while improving their mode of communication. 

Host with Cloud-Based VoIP Solutions

According to Taylored Systems. in order for your business to keep up with the fast-paced world, your VoIP phone system needs to be cutting-edge and tailored to suit your needs. If your business doesn’t have enough space to cover servers for VoIP, your best bet is to use cloud-based solutions instead. The use of a cloud-based platform to host your business’ VoIP saves you space, money, and less hardware to deal with.

Stay in Control with On-Site VoIP

If you prefer to be the one handling the VoIP system of your business, choosing an on-site VoIP is ideal for you. In this method, you will be installing VoIP software on the servers of your company and keeping control on-site. The problem with this option, however, is that the server will take up space, plus it will require regular maintenance which will incur costs on your side. 

Combine Old and New with Hybrid VoIP

For companies that have a legacy telephone system but would like to take advantage of VoIP service on-site, the hybrid VoIP is the appropriate choice. Companies can opt to migrate to a hybrid phone system where VoIP cloud-based solution is used with calls still being made using the telephone hardware that is still being used. The hybrid VoIP lets you maintain your old telephone hardware without having to install in-house software or hardware. 

Going 5G For Faster Connection 

Withe 5G network starting to become mainstream, lightning speed internet connection will become easier on the pocket. What this also means is that many will be using unified mobile communication. Businesses will surely be using more app-based numbers for team meetings, conference calls and the like. Customers will also be relying heavily on the use of Artificial Intelligence (AI). Call centers will be relying on this technology to make their agents more efficient in their work, by doing the basic tasks on their own. 

There is no doubt that VoIP is taking over outdated telephone systems, especially in the business world. With the rise of technology continuing to advance, we will definitely see more changes in the future.