How to use a PBX

New employees may not be aware about the difference between private branch exchange (PBX) telephone system and traditional landline.

10:11 17 August 2017

Some systems require you to dial a digit before dialing an outside number while some use different extension nomenclature. PBX also offers many options that plain land lines don’t have. To make the experience less overwhelming, here’s a simply guide on how you can easily use PBX:

 

·        To make calls to other extensions on your PBX network, simply dial the four-digit extension. You can also dial an outside line by pressing 0 or 1, depending on your system’s configuration. Then, you can proceed by dialing the 10-digit number.

 

·        To access your voicemail, press the voice mail button and dial your security code. If you are away from your office, just dial your 10-digit phone number, press the asterisk key when the auto attendant picks up, and enter your security code.

 

·        To transfer an incoming call to another extension, press the Trns key and then dial the extension to which you want to send the call.

 

·        To place an incoming call on hold, press the “Hold” button and hang up the receiver. Some PBX system and phone have a light that blinks on the phone screen to remind you that a caller is on hold.