Dorset Council to Launch Services App

Dorset Council considers building own app to enhance public services.

10:16 15 September 2020

Dorset Council has unveiled plans to launch its own app as it aims to streamline all of its services into one digital platform. As part of the scheme, the council also plans to replace Dorset for You Site when new IT is brought into use. 

 

The Cabinet is investing more than £540,000 in the project, which is expected to help the council save £930,000 over three years. It will also be used to bring together old computer systems and stop the use of some outdated technology that are still currently in use. 

 

Deputy council leader Peter Wharf said that the new platform ought to be able to work out when a street light had failed and send an alert, or to offer compatible services to someone inquiring about any of the council's duties.

 

He explained: "For example, if I applied for a Blue Badge (for disabled parking), the system could be prompted to ask if I might want help with putting the bins out."

 

He added that although it may take some time for the new app to be operational, it has the potential to transform services to Dorset residents and produce savings within two years. Cllr Wharf said that it would also mean the council being able to comply with disability legislation for the first time by being able to offer different screen configurations to suit the user.