Bury Covid-19 Triage App

Bury Council partners with ANS in building a Covid-19 triage app.

10:08 30 April 2020

Bury Council and ANS, a cloud and digital services provider, has teamed up to create an app that will easily connect the most vulnerable individuals to volunteers who can help them out with various tasks during the coronavirus crisis. The app, which uses Microsoft Power Platform, pulls data on vulnerable individuals along with a request service. 

 

Vulnerable individuals can contact the council's contact centre to request for assistance. A volunteer hub manager will then allocate a person to pick up the tasks, which could be picking up their medications or doing their groceries. 

 

Nicky Parker, who is managing the emergency community hubs in Bury, said: "When faced with the need to deliver a responsive and robust community response service for the people of Bury, it quickly became clear to us that we needed a system to help us manage and match the requests for help being made to the council with the capabilities of our various in house teams and of course our fantastic 700 strong team of volunteers. 

 

"We can't afford to miss any of these requests - they are critical to making sure that some of our most vulnerable residents and their families are kept safe at this time. We felt that paper-based approaches and spreadsheets were simply not going to be up to the job."