BT Openreach Under Threat from North Yorkshire County Council

North Yorkshire County Council to carry out an investigation if BTOpenreach fails to deliver minimum speeds under the Superfast North Yorkshire scheme

00:43 10 December 2018

North Yorkshire County Council encourages residents to reach out if they are unable to achieve the 25 megabits per second (Mbps) minimum speeds that BT Openreach is contracted to deliver. 

 

The advice was issued after broadband suppliers in the area raised concerns that the minimum speeds remain unachievable in areas where superfast broadband has been introduced.

 

The council is taking the step to ensure that the Superfast North Yorkshire scheme, which was formed in 2010, is a success story. During its initial launch, nearly 50,000 business and residential premises received less than 2Mbps.

 

Councillor Don Mackenzie, the authority’s broadband boss, said that there could be various reasons other than BT Openreach’s system not working as to why people were not receiving minimum speeds, such as hardware and software issues in premises and sites that long distances from a broadband cabinet.

 

He said: “Generally speaking, premises that are more than 1,200 metres from a cabinet will see download speeds drop off.

 

“If people want to know about the service that they can expect they should visit the Superfast North Yorkshire website. If people have ongoing concerns about speeds we will carry out an investigation for them.”