BrightCloud Group Contact Centre Optimisation

Leeds-based BrightCloud Group unveils latest contact centre experience optimisation solution.

22:04 11 May 2019

BrightCloud Group has announced the launch of CCBox Aloha V4.0 at EMEAR CCT Technical Partner Summit in Amsterdam. The company’s newest offering is its latest contact centre experience optimisation solution designed to help contact centre managers to quickly and efficiently forecast, manage and scale to the demands of modern contact centre.

 

Alex Morrison, CEO of BrightCloud Group said “CCBox Aloha gives businesses everything they need to achieve customer experience goals, with a combination of tools that helps time-pressed contact centre managers get real actionable insight from the data coming in and going out of their contact centre.”

 

He continued “At the launch in Amsterdam, the product demonstration raised a few eyebrows when we showed some of CCBox’s unique offerings – like creating a bespoke wallboard (a screen showing call volumes and other data) in just 2 minutes. This normally takes several hours and requires an engineer to complete.”

 

CCBox, which is currently the only product of its kind on the market, offers a full range of contact centre tools in one package. Sensibly priced and easy to deploy, it meets the specific requirements of contact and customer engagement centres, helping them grow and improve their service.