"Absurd" Contactless Check-In

Manchester-based digital agency creates bespoke contactless check-in process for CitySuites.

14:20 21 August 2020

Absurd, a Manchester-based digital agency, has teamed up with luxury aparthotel CitySuites to remove the traditional check-in and registration process in response to the coronavirus. 

 

Using a bespoke contactless check-in technology, guests will be able to input all required information prior to arrival. They then simply verify their identity before they check-in. 

 

Oliver Bailey, co-founder of Absurd, said: "We're working with CitySuites to continually evolve their digital capabilities and end-to-end service design. 

 

"This latest launch will not only benefit the guest experience with a quicker check-in process but it minimises contact time, enabling customers and staff to stay safe, while complying with social distancing measures. 

 

"Using our unique approach, to understand both the needs of guests and CitySuite's teams, we're able to identify the most relevant and value-add services to bring to market. 

 

"Many service requirements for CitySuites differ from the more typical hotel needs, due to the specialist accommodation offered. This latest service was prioritised within the development schedule to allow CitySuites to quickly adapt to changes required due to Covid-19 compliance. 

 

"We've designed and built the technology for CitySuites, rather than bolt on third party software, to enable the service to go beyond just accelerating online check-in. It will facilitate ongong communication with guests and more personalised marketing."