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7 Best Customer Service Software for Ecommerce
Any eCommerce business that wants to thrive quickly and successfully must be willing to provide top-notch customer service for its customers.
10:49 09 March 2021
Do that and you’ll have troops of customers that announce you to the world and help grow your brand awareness endlessly. They will want to do business with you because they enjoy services and are willing to trust you with their money.
On the other hand, not paying more attention to this could squeeze the life out of your business and you can run into a great loss.
Luckily, there are several customer service software that can help you maintain a fast response to your customer inquiries and complaints, create positive interactions and happy customers.
The customer service software for eCommerce outlined by Hanna Schnaider in this post is proven and tested by millions of great outsourcing companies around the world……
……and is easy-to-use, budget-friendly, and scalable for businesses of any size.
Let’s dig in:
- Salesforce Service Cloud
The Salesforce Service Cloud is the software owned by Salesforce that provides the needed tools and solutions for customer service while improving customer satisfaction and saving time.
The tool is AI-driven and allows businesses to build customer relationships and interactions quite easily by predicting recommendations and support with an intuitive Chatbot service.
With this tool in hand, your customer service agents can develop a quicker and more efficient approach to customer service
Some great important features of this tool are:
- Detailed customer analytics. You can analyze the behavior of your customers over a few days and weeks from the available data so you could optimize and provide an excellent customer experience well-tailored to your customer needs.
- Support across different channels. Your customer can access you via different channels including social media, website, or through the phone
- Customer data. All customer data are available in one single space.
If what you’re looking for is an all-in-one platform that guarantees great results, then go for it. You can be sure to get everything you need without thinking about integrations with the Salesforce Service Cloud.
Pricing: Salesforce offers several plans with the lowest price being $25 per month (essentials)
- Freshdesk
This is another insanely popular help desk solution out there that allows you to streamline your customer service solutions all in a single platform.
The platform is very easy to use and is currently being used and trusted by several thousands of businesses such as HP, Panasonic, and American Express.
More so, you can easily train your customer service team how to nail the Freshdesk system in no time by enrolling them with the Freshdesk Academy, so they get adept at using this tool as fast as possible.
Some other notable features include:
- Ticketing system
- Knowledge base system
- Reporting
- Calls and texts
- Multi-channel support
- Customer self-service
- Field service
- Collaboration and so on.
Pricing: you can use their free version or opt for a $15 per agent per month plan to get access to the entire benefits of the platform
- HubSpot
Mostly known for supplying effective marketing tools, HubSpot is an industry-leading CRM support service and marketing platform.
Their Service Hub is a one-stop solution for excellent customer service support that helps manage customer issues via service tickets.
The platform offers:
- Chatbot Support: A support system that helps your customers with daily routine queries.
- A team inbox: your team members can receive important messages from customers and attend to them based on priorities.
- Ticketing solution: emails are translated to tickets and can be responded to via templates.
- Customer data collection
HubSpot stands as one platform with a proven track record helping organizations understand the reality of providing great customer service without spending a lot of money.
Pricing: They offer a 30-day free trial with the lowest plan being $50.
- Zendesk
Trusted by big names including Slack, Shopify, and Uber, Zendesk can be regarded as the complete solution that tracks and handles every aspect of the customer’s journey.
The tool comes with its own CRM and allows you to create your personal custom knowledge base, making customers access the information they need quite more easily.
Other features of the software include:
- Calls
- Live chat
- Ticketing system
More so, the analytics and reporting features of the platform are quite easy to navigate and understand
Pricing: Zendesk offers a 30-day trial and the lowest price is $89 per month
- Groove
Groove is exceptional for supporting small teams and growth startups and is currently trusted by over 10,000 businesses in 140+ countries.
Unlike other listed tools, it provides a universal plan which allows you to access all its features at an incredibly low rate.
You can easily and seamlessly provide solutions to customers across multi-channels even if your company has already outgrown emails for customer support with Groove in your list of marketing tools.
One exceptional feature you can find with Groove Is the ability to provide great automation to streamline your customer support effectively.
Other notable features include:
- Free knowledge base
- Email client integration
- Modern design and so on
More so, the knowledge base themes are mobile responsive, completely customizable, and beautifully designed.
Pricing: Groove offers a 30-day free trial with pricing starting from as low as $9
- Acquire
Acquire is a life and video chat tool on this list with unique and extraordinary features, trusted by Audi, Upwork, and Samsung.
The tool allows your customer service team to share screens with customers without forcefully compelling customers to download software of any sort for that purpose.
Using this tool allows you to cut down on communication time while providing a more streamlined solution that positively impacts your customer experience.
Pricing: Acquire has a free version that allows for up 250 custom profiles and Pricing starts from $25 per month.
- Zohodesk
Popular in the world of CRM and business software, Zohodesk is used for email and ticketing. It's basically an IT and help desk software.
They furthermore offer tools for sales, marketing, email, accounting, business intelligence, and human resources.
What stood out for this software is that a maximum of 10 users can use the tool for free with the basic plan, making it arguably one of the best customer service software for closing and organizing tickets
Pricing: Zohodesk offers a free forever plan and upgrade starting from $12